1. Prepare and distribute agenda in advance
2. Set up meeting room; consider furniture arrangements
3. Start on time
4. Ask participants to introduce themselves and state
their expectations for the meeting
5. Define outcomes - resolving conflict; problem solving/decision-making
6. Outline the process - clarify perceptions, discuss,
organise, prioritise, evaluate
7. Revise agenda if necessary and set time limits
8. Focus on same problem in same way at same time
9. Establish action items
10. Review group memory
11. Evaluate the meeting
12. Close meeting crisply and positively